Al Wasl Online Retail ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share personal information when you use our site and our online platform. We are located at 14 Sheikh Zayed Road, Floor 27, Dubai, 97150, UAE.
Information We Collect
We collect several types of information from and about users of our site, including:
**Personal Information:** This includes information that can be used to identify you, such as your name, shipping address, billing address, email address, phone number, and payment information (credit card details, etc.). We collect this information when you create an account, place an order, subscribe to our newsletter, contact customer support, or participate in surveys or promotions.
**Order Information:** Information pertaining to details of orders made, products and rentals selected and shipping preferences.
**Usage Data:** We automatically collect information about your interactions with our online platform, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies, web beacons, and similar technologies to collect this data.
**Device Information:** We may collect information about the device you use to access our site, including the device model, operating system, and unique device identifiers.
**Demographic Information:** We may collect demographic information such as your age, gender, and interests, either directly or through third-party sources.
How We Use Your Information
We use the information we collect for the following purposes:
**To Provide and Improve Our Services:** We use your information to process orders, manage rentals, provide customer support, personalize your experience on our online platform, and improve the functionality and design of our site.
**To Communicate with You:** We may use your email address or phone number to send you order confirmations, shipping updates, marketing communications, and respond to your inquiries.
**To Personalize Your Experience:** We use your information to personalize your experience on our site, such as recommending products or services that may be of interest to you.
**For Marketing Purposes:** With your consent, we may send you promotional emails about new products, special offers, or other information we think you may find interesting. You can opt-out of receiving these emails at any time by following the unsubscribe instructions in the email.
**For Legal Compliance:** We may use your information to comply with applicable laws and regulations, such as tax laws or legal proceedings.
**Fraud Prevention:** We use your information to detect and prevent fraudulent transactions and other illegal activities.
**To Analyze Trends:** We use aggregated and anonymized data to analyze trends and improve our marketing efforts.
Sharing Your Information
We may share your information with the following third parties:
**Service Providers:** We share your information with third-party service providers who help us operate our online platform, process payments, deliver orders, provide customer support, and send marketing communications. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
**Business Partners:** We may share your information with business partners who offer products or services that may be of interest to you. With your consent, they may send you promotional materials.
**Legal Authorities:** We may disclose your information to legal authorities if required by law or in response to a valid legal request, such as a subpoena or court order.
**For Business Transfers:** In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
Using secure server and encryption technology (SSL) to protect your payment information.
Implementing access controls to restrict access to your information.
Regularly monitoring our systems for security vulnerabilities.
However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We retain the information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Rights
You have the following rights regarding your personal information:
**Access:** You have the right to access the personal information we hold about you.
**Correction:** You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
**Deletion:** You have the right to request that we delete your personal information.
**Objection:** You have the right to object to the processing of your personal information for certain purposes, such as marketing.
**Restriction:** You have the right to request that we restrict the processing of your personal information.
**Data Portability:** You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
**Withdraw Consent:** If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at the address provided above. We will respond to your request within a reasonable timeframe.
Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your browsing activity on our online platform. Cookies are small text files that are stored on your computer or mobile device when you visit a website. We use cookies for the following purposes:
**To remember your preferences and settings.**
**To personalize your experience on our site.**
**To analyze how you use our online platform.**
**To serve you with relevant advertisements.**
You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our site.
Third-Party Websites
Our online platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of all websites you visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our site and update the "Last Updated" date above. Your continued use of our online platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: